Refund Policy


If your purchase does not match the description, is not of acceptable quality, then you may have rights to a remedy under the Australian Consumer Law and we will be happy to offer you a refund or exchange within 28 days of the date of purchase. You will NEED to provide your receipt or other adequate proof of purchase.

Change of Mind

We regret that we cannot provide a refund(s) if you Simply change your mind.

Exchanges, Returns and Credit Notes
All Exchanges or swap or credit notes(Store Credit) must be of the same amount as that of the purchase amount or more. We do not provide uneven exchange refund (lesser value than the original purchase)

Exchange, Credit Notes and Refunds are not available for the following categories (Unless faulty):
• Undergarments / Hosiery / Clothing
• Beauty Products / Cosmetics
• Swim wear
• Balloon inflation (Refunds and Changes can be done up to 3 hours of placing the order)

Credit Notes
All Credit notes must be utilised within THREE months of date of issue. Customers must produce a valid store credit receipt while making a purchase. 

Mode of Payment for refunds
All refunds will be processed in the same mode of payment that was used to purchase the item or with a Credit note. All refunds and exchanges can be processed only at the Store location where the purchase was originally made. All Credit notes will have to be redeemed within 3 months of date of issue.